Terms and Conditions

Terms and Conditions
Last Updated: March 13, 2025

Welcome to Sentrod! These Terms and Conditions ("Terms") govern your use of sentrod.com (the "Site") and any related services, including purchases, communications, and interactions with our platform (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. General Terms
1.1. Sentrod ("we," "us," "our") operates from Auckland, New Zealand, and sells products to customers in the United States and other regions.
1.2. You must be at least 18 years old or have legal guardian consent to use our Services.
1.3. We reserve the right to modify these Terms at any time. Changes will be posted on our Site with an updated "Last Updated" date. Continued use of the Services after changes constitutes acceptance of the new Terms.

2. Orders and Payments
2.1. By placing an order, you agree to provide accurate and complete payment and shipping information.
2.2. Prices are listed in USD unless otherwise stated. We reserve the right to adjust prices at any time.
2.3. We use third-party payment processors to process transactions securely. We are not responsible for any issues arising from third-party payment processing.
2.4. Orders are not confirmed until we send you a confirmation email. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized transactions.

3. Shipping and Delivery
3.1. We currently ship to the U.S. and select international locations. Shipping times vary based on destination and logistics providers.
3.2. Any estimated delivery dates are provided for reference only. We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
3.3. Customers are responsible for providing the correct shipping information. We are not responsible for lost shipments due to incorrect addresses provided by the customer.
3.4. International customers may be responsible for import duties, taxes, and customs fees. These are not included in our prices.

4. Returns, Refunds, and Exchanges
4.1. We accept returns within 30 days of delivery for unused and unopened products. Return shipping costs are the customer’s responsibility unless the return is due to our error.
4.2. Refunds are processed once we receive and inspect the returned product.
4.3. If you receive a defective or incorrect item, please contact us within 7 days of delivery for a replacement or refund.
4.4. Digital products and gift cards are non-refundable.

5. Intellectual Property
5.1. All content on our Site, including text, images, graphics, logos, and software, is our property or licensed to us and is protected by intellectual property laws.
5.2. You may not reproduce, distribute, modify, or exploit any content from our Site without our prior written permission.

6. User Conduct
6.1. You agree not to use our Services for any illegal, fraudulent, or abusive purposes.
6.2. You may not attempt to interfere with the operation of our Site, including hacking, data mining, or other unauthorized access attempts.
6.3. We reserve the right to terminate or restrict access to our Services for users who violate these Terms.

7. Disclaimer of Warranties and Limitation of Liability
7.1. Our products and Services are provided "as is" and "as available." We do not guarantee uninterrupted access to the Site or that it will be error-free.
7.2. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
7.3. To the fullest extent permitted by law, Sentrod shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services.

8. Governing Law and Dispute Resolution
8.1. These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.
8.2. Any disputes arising from these Terms or our Services shall be resolved through good-faith negotiations. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Auckland, New Zealand.

9. Third-Party Links and Services
9.1. Our Site may contain links to third-party websites. We are not responsible for their content, policies, or practices. Use third-party services at your own risk.

10. Contact Information
For any questions regarding these Terms, you can contact us at:
Email: sentrodcontact@gmail.com
Address: 35 Peter Buck Road, New Windsor, Auckland, AUK, 0600, New Zealand